The eight spheres of resilience
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Mastering challenges and working successfully: constant stress, demanding customers and constant change - all of this can quickly become overwhelming. Resilience and self-management are therefore essential skills for facing the daily challenges in the cosmetics industry with confidence.
Act as a role model and deal with stress
As a beautician, you are not only a service provider, but also a role model for your customers. Your attitude towards stress and challenges influences the mood in the salon. One example: If you can remain calm and find solutions even during a hectic working day, this calmness is also transferred to your customers. They feel comfortable and well looked after during their treatment with you. Resilience means seeing every challenge as an opportunity instead of being discouraged by difficulties. To become resilient, there are a few techniques that you can easily learn and, with a little practice, apply again and again. They are primarily aimed at reducing your feelings of stress.
Emotional agility
Emotional agility is the ability to recognise your own emotions and deal with them constructively. In stressful situations, it is important not to slip into negative thoughts. Instead, you can use techniques such as breathing exercises or short breaks to find your way back to. This creates a positive atmosphere that not only benefits you, but also your customers.
Stress reduction and burnout prevention
The beauty industry can be stressful, especially during peak seasons. To prevent burnout, it is important to take care of your own needs. Plan regular breaks and use them to relax. Think about which stress factors you can minimise - perhaps through better time planning or delegating tasks if possible. A balanced mind contributes to a higher quality of life and better work performance.
Positive customer relationships and team dynamics
A resilient beautician not only promotes her own well-being, but also that of her customers. Create a welcoming atmosphere by catering to your clients' needs and making them feel valued. It is also important to promote a positive dynamic within the team. Constructive communication and mutual support help to overcome challenges together.
Readiness and willingness to change
The cosmetics industry is constantly evolving. Resilient beauticians are ready to embrace new trends and techniques. Take advantage of training opportunities to expand your knowledge and improve your skills. Instead of complaining about change, focus on how you can use it to your advantage. This attitude will help you stay calm even in turbulent times.
Resilience as the key to success
In an industry characterised by change, resilience is an important factor for your professional success. It enables you to act as a role model for both your customers and colleagues, make smart decisions and build positive relationships. By strengthening your resilience and self-leadership, you create the basis for a successful and fulfilling career in the beauty industry.
Conclusion
Utilise the opportunities that resilience offers you to sustainably improve both your own satisfaction and that of your customers. With a resilient attitude, you will not only
be better able to deal with daily challenges, but you will also enjoy your work more.
Karsten is passionate about getting to the core of things in leadership coaching. His clients often describe him as an intuitive, empathic and at times challenging sparring partner who asks the right questions.
He helps his clients to look at issues from a different angle to reach their goals.
Karsten has an extensive international business and leadership background gained over 16 years.
He held leading positions at Accenture, Bombardier Transportation and Dell. In his last position as Managing Director for DELL's consulting business, he built up the field of business consulting in Europe.
Karsten is a Leadership Coach since 2006. He is accredited by the European Mentoring and Coaching Council (EMCC)and the World Economic Forum. He published several articles and books on the topics leadership, coaching and resilience. Furthermore, he is a certified psychotherapist (naturopath) and works as faculty at the Center for Responsible Leadership at WHU business school in Koblenz.
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