More than a century ago during the period of rapid industrialization, the ‘human factor’ and his or her contribution was fitted into standardized structures and processes. Being successful in large and ever-growing organizations required the individual to understand and play ‘the rules of the game’ well.

There I was sitting. Already 25 minutes in the anteroom of the CEO, waiting. Not that I had been warned in advance that my conversation partner would be extremely busy. But of course I had shown up perfectly in time for the clearing conversation for one of his top managers from the first management level, responsible for 16.000 employees in more than 20 locations.

Originally I had suggested a meeting among the three of us. So, we could start coaching process with the same basis. But this suggestion was crushed by the CEO’s secretary weeks ago. He wanted to speak with me alone, the matter was critical.